Oriana Forta

PROFESSIONAL EXPERIENCE

Objective: My background is in software and health tech mainly, with experience in customer engagement, project management and troubleshooting networking issues for cloud systems. 

Arryved, Boulder CO (Remote) 2023-Current    Support Services 

Supports the Customer Success and Development teams with disseminating POS updates in hardware and software feature enhancements to merchants. Assisted merchants with installation and network viability education. 

Accomplishments: 

Assisted tech writer with hardware/software nuances in installations

• Works alongside tech writing departments to inform internal teams on common pitfalls merchants fell into during installations, and wording for network failures. Directly works with the tech writing team to clarify our educational material for merchants. 

Zipari, Brooklyn NY(Remote) 2022-2023   Support Services Manager 

Designed client engagement/retention strategies for proactive maintenance of customer relationships. These projects were upheld by contingent goals like a quarterly industry review in which I conducted quantitative research on the target industry. The resulting data were used to update our outreach material to focus on industry issues that our services could complement. 

Accomplishments: 

Increased data-driven safety protocol: 

• Condensed qualitative goals into trackable, quantitative metrics to align with yearly Department of Health goals for the Customer Experience team. (Led to approx. 40% uptick in trackable team engagement metrics adhering to HITRUST safety standards). 

Aligned customer and internal goals for work-flow efficiency: 

• Worked exclusively with Long Term Care Facilities to help increase their low HIE adoption rates through the Physician Patient Protection Program, geared towards educating and incentivizing LTC sites to utilize EMRs safely. bb
• Conducted portal training adapted for Long Term Care facilities for portal utilization that could fill in vendor/insurance documentation gaps. 

Healthix RHIO, New York, NY (Remote) 2018 – 2022  Customer Engagement Specialist 

Assisted with the onboarding process for IPA’s and LTC Facilities in implementing the Healthix portal. Accomplishments: 

Managed regulatory and internal barriers to HIE adoption: 

• Served as the main point of contact between regulatory and customer contacts to facilitate implementation timelines for unique EMR connections. 
• Took ownership of data visualization to create an efficient data analysis cycle for New York e-Health Collaborative projects. 

Created performance goals and standards for long term care participation:

• Lead customer experience team in successfully meeting State Health Information Network of NY (SHIN-NY) customer usage and satisfaction performance goals. 

Statista / Forbes, New York, NY 2017 – 2018 Account Manager - Forbes Best Employers 

Built content strategy for Forbes Best Employers awards. In this role, I worked closely with Data analysts at Statista to translate numerical data into consumable language for our marketing material. Accomplishments:

Streamlined Data Strategy & Reporting Processes: 

• Managed the first Best Banks & Credit Unions Award for Forbes, yielding over $800,000 in sales in a week and a half. (Honestly unsure if this was luck or strategy, let’s assume both!) 

The Juilliard School, Manhattan , NY  2016 – 2017   Score Advisor

Worked with local musicians, Juilliard students, and staff to coordinate and advise on score selection for performances, ensembles, and music programs. Worked in coordination with Henle Verlag, Barenreiter, Schirmer, and Boosey & Hawkes distributors. 

National Opera Center / New York Music & Arts, Manhattan / Great Neck, NY  2012 – 2017 

Music History & Piano Instruction

Coordinated the Classical Music History class for children 5-18 as an enrichment course in addition to traditional piano lessons. 

Accomplishments: 

Music History Literacy

• Created movement classes for the pre-school classes for  rhythm and musical development. (Dalcroze method)
• Taught Kodaly method for solfeggio class (preteens) and ear training for older students undergoing NYSSMA testing. 

Third Street Music School / Steinway Hall Program  (Manhattan,  NY) 2009 – 2012 

Piano Certificate Program Assistant

In partnership with Third Street Music School Settlement’s piano certificate program, assisted instructors in piano certificate program with piano ensemble coordination.  

Accomplishments: 

Piano Performance 

• In addition to working with Third Street staff to coordinate piano certificate students in ensemble groups, also performed with students in the end of year concert. 

EDUCATION 

St. Peter’s University 

MA - Strategic Communications (Focus:Organizational Behavior | Media Theory) · (2014 - 2016) BA - American History (2009-2013) 

Third Street Music School Settlement

Classical Piano Performance (2009)

Kaufman Center - Special Music School (2005)

The Juilliard School - Pre College Program (1995-2000)

CERTIFICATIONS 

Specialization: Healthcare Law + U.S. Privacy Law and HIPAA Quality Improvement in Healthcare Organizations 

Specialization: Social Policy for Social Services & Health Practitioners Specialization: IBM Data Science 

Specialization: Piano Performance

LANGUAGES

LANGUAGES: 

Fluent English & Spanish